Average Reviews:
(More customer reviews)It's a pretty stove, and works well except for the center burner. The smaller of the two burners will not light, and hasn't since the second week we had the stove. Dealing with Fisher Paykel service is like trying to get something done in a 3rd world country. WHO DO I BRIBE TO GET SOMETHING DONE?
Two different service people have been out FIVE TIMES and they haven't DONE ANYTHING YET! They look at the stove, adjust the flame height and go away. It still does NOT LIGHT. I got frustrated and talked with the owner of the service company. We agreed on what the problem could be. He ordered two parts and had them sent to me. When his service guy got here, he said that the Fisher Paykel Service Manager had called him and told him that they would not pay for the parts. The service guy, who is very nice and apologetic about all this by the way, took them back with him.
So I called Fisher Paykel yet again. This is the tenth or fifteenth call, each one over an hour. I got through to a 'customer representative manager' named Paul (may I have your last name please? No.) at extension 20378. He told me that he had no idea why his American Service Manager had done such a thing but he would get back to me tomorrow. Can I talk to the service manager (Tod Fielding) myself? No. Can I talk to a technician myself? No. Is there ANY way I can get my stove fixed? No. He'll talk to Tod and call me back.
That was over a week ago. I haven't had time to spend another hour on the phone since, so I haven't called him.
It's a lovely stove, but you'd be a fool to buy one.
Click Here to see more reviews about: Fisher & Paykel : OR36LDBGX1 36 Pro-Style Gas Range 5 Sealed Burners
The Fisher Paykel Range 36 Inch Natural Gas Split Range includes a 5 burner cook top with 3 cooking functions. The Fisher Paykel 36 Inch Gas Split Range has 2 triple ring, 1 dual burner and three button electronic clock all with a designer series style. Propane gas conversion kit included with the Fisher Paykel Range. Includes Oven Light, Automatic electric ignition, and flame failure protection. Fisher Paykel Range Dimensions (in inches): 23 D x 35 7/8 W x 37 H.
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