Average Reviews:
(More customer reviews)I have owned two (2) of these 24-cup coffee urn products, over the past 3+ years. The first one began leaking at about the end of the first year, so we liked the product enough to locate and purchase our second unit. The second urn worked well for about ten (10) months, but, this past week the device that controls the flow of liquid from the urn broke. Although we can still make our coffee, we must now LADDLE IT OUT OF THE URN. Not the best way to start one's day, I'm very sure.
I've had the device completely disassembled and attempted to repair the faulty item (it is a clear plastic unit, rather barrel-shaped, with a slot that allows the fliud to be discharged when the barrel is turned to the opening. The shaft that connects to the lever on the outside of the urn has snapped off and will not accept any of the glueing products that I've tried, attempting to repair it (even tried to re-enforce the device, inside, to no avail).
Since this is my second urn, and the problem is NOT A REPEAT OF THE PROBLEM IN THE FIRST URN, I feel the consumer should be aware that the life expectancy of these products seems to be far less than the average consumer might expect, for an in-home electronic appliance, and incredibly short for any possible commercial use.
When working, the product was more than satisfactory, but, the unexpectedly short projected life of the product should be noted on the product, and/or these faults should be reflected in the pricing of the unit(s). If I could have found a parts supplier, I might not be so negative about the product either, but, having to purchase a new unit EVERY YEAR seems totally unfair to the consumer likely to purchase this product.
Click Here to see more reviews about: Koolatron TCXU-24 Total Chef Automatic Coffee and Wine Urn 24-Cup Capacity, Silver
Total Chef 24-cup coffeemaker Versatile coffee machine prepares coffee, tea, mulled wine, and keeps them warm too. This Coffeemaker/wine urn is great for parties.
No comments:
Post a Comment